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New ways to access vaccine passports

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The Ministry of Health has issued more than two million My Vaccine Passes and, with demand continuing to grow, has released additional options for people to obtain their My Vaccine Pass.

“More than 50 per cent of people in New Zealand that are fully vaccinated have now received their My Vaccine Pass,” says MOH group manager of National Digital Services Michael Dreyer.

“The new online system we built for my Vaccine Pass has worked incredibly well with these volumes.

“We are expecting a lot more requests in the coming days online however it has been our call centres that have faced unprecedented demand with higher volumes experienced than Vaccine bookings.

“With nearly 70,000 calls received yesterday alone to the 0800 number, we have added to our call centre capacity to support customers wanting to set up their My COVID Record, check their NHI number, or generate their My Vaccine Pass.”

The fastest option to get a My Vaccine Pass remains online but for those people who need extra assistance, three call centres are now operating with extended hours.

They can handle customers various requirements and for those wanting the final product – My Vaccine Pass – it can be emailed to the customer or posted to them.

The option via post is also now available.

“In addition to postal and online generation of the Passes, we are rolling out an option for people that prefer to deal with someone face-to-face,” says Michael.

“Over the next couple of days customers will be able to go to a pharmacy and request their My Vaccine Pass. Nearly 400 pharmacies around the country currently providing Covid-19 vaccinations will now also be able to assist people with getting a vaccine pass.”

The priority of pharmacies is to dispense medicines but they are ready to assist people who do not have internet access or would prefer this option.

Locations of participating pharmacies are listed on https://www.healthpoint.co.nz/

Customers are asked to continue to be patient as staff at call centres and pharmacies do their best to assist with queries and help people generate their My Vaccine Pass.

There is time for people to get their pass and if you can’t get through immediately on 0800 222 478, call back later, or use the My Covid Record website if you are able to.

My Vaccine Pass, which is an official record of a person’s Covid-19 vaccination status, will help people access places within New Zealand that require proof of vaccination under the new COVID Protection Framework. The CPF will go live at 11.59pm, Tuesday, December 2.

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3 Comments
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No such app

Posted on 27-11-2021 12:54 | By Johnney

When this was being rolled out it was called an app you could download on your phone. I only recently realised it was not an app, just a pdf file you could save on your phone. Very confusing with the improper jargon.

Ain't it Great !!!

Posted on 26-11-2021 21:16 | By The Caveman

The government have SUDDENLY admitted that 20% of the population - vaccinated or not - DON’T have the ability to go online via a smart phone, computer (and printer) and get their so called My Vaccination Pass and the Government has the CHEEK to tell the same 20% to ring an 0800 number when that is currently DROPPING 300,000 calls a day ! OH and then they tell you that the nice blue official looking card that was completed at you vaccination place is not worth the paper is was printed on !!!

more govt bs

Posted on 26-11-2021 21:16 | By usandthem

The reason that they are using pharmacies is that there are thousands of people that can’t get their covid records because they have a duel email address,like a married couple,even when they have different usernames and passwords.This seems typical spin from this government,not giving the full story.