Tauranga Council services to resume

Customer Service Centre on Willow Street opens at 9am today.

Tauranga City Council  will be resuming most services and reopening public facilities, but with additional safety procedures in place.

Under Alert Level 2, residents should be mindful to adhere to three key changes.

These are: face coverings are mandatory in more places and residents should be prepared to wear a mask inside all public indoor facilities e.g. all libraries and council’s customer service centre.

"Residents should also expect new procedures in place at facilities. This is to ensure we can closely manage the number of people in our indoor spaces and ensure two-metre physical distancing," says a council spokesperson.

"Contact tracing is mandatory in most facilities. Keep track of where you have been. Use the NZ Covid Tracer app if you can."

Tauranga City Council community services general manager Gareth Wallis says, Alert Level 2 is a huge step forward and a big relief for families and businesses.

“There’s a few key changes people need to follow to keep each other safe. We thank everyone for recognising how important these changes are. Please bear in mind we’re all adapting to a new way of doing things as we resume services and reopen facilities that were closed under Alert Level 3.”

Summary of key council services and facilities

Customer Service Centre on Willow Street opens at 9am today.


Pāpāmoa, Mount Maunganui, Greerton and city centre libraries will open from 9.30am, Thursday, September 9.

Rubbish and recycling

Kerbside collections and our transfer station are back to normal.

Parks and playgrounds

Playground will be open, however drinking fountains and public BBQs will remain turned off. All public toilets will reopen.

McLaren Falls is open, but the campground remains closed.


Mauao will be open, however, it is a high-risk area due to the number of visitors, the difficulty to maintain safe physical distancing and an inability to contact trace all users.

To protect yourself and others, please:

  • keep away from others (ideally two metres)
  • give way on narrow sections
  • avoid passing others
  • do not stop midtrack to talk to others
  • consider exercising elsewhere.


Normal parking and monitoring services resume. Parking fees and time restrictions will apply from tomorrow.


The Historic Village, Baycourt Community and Arts Centre, Mount Maunganui Beachside Holiday Park and Tauranga Airport will all reopen tomorrow.

The Tauranga Art Gallery will reopen from 10am on Friday, September 10.

Baycourt Community and Arts Centre will reopen from 10am on Monday, September 13.

Bay Venues managed facilities, swimming pools, indoor sports venues will reopen in stages. Find out more at


At Alert Level 2 residents are reminded to wear a face covering, sign in at all public locations, maintain good hygiene and if you have cold, flu or Covid-19 symptoms stay home and call Healthline.

Visit our website for a full list of council services and facilities at Alert Level 2.

For Government guidance at Alert Level 2 visit the COVID website.

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