BOP businesses win big

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The Mount Hot Pools and BayStation have been awarded the 2020 Tripadvisor Travellers’ Choice Award, ranking them in the top 10% of attractions worldwide.


Each year Tripadvisor combs through reviews, rating and saves from travellers worldwide; using this information to award the best tourism activities with the Traveller’s Choice award. 


This award was formerly known as the Tripadvisor Certificate of Excellence award. 


It acknowledges businesses that receive consistently great reviews; including the quality and quantity of traveller reviews.


These businesses make up the top 10 per cent of businesses on Tripadvisor.


The Mount Hot Pools has been recognised seven years running with the Tripadvisor Certificate of Excellence award and in August 2019 was inducted into the Tripadvisor Hall of Fame for this achievement.


“This result is a great acknowledgement of the hard work our team put in every day to create a fantastic all-round customer experience,” says Mount Hot Pools manager Matthew Strange.


“The reviews noting things like ‘clean’, ‘friendly’ and ‘safe’ make us proud to contribute to the experience of people visiting the beautiful Bay of Plenty.”


Research conducted by Tripadvisor in 2019 confirms the value travellers place on ratings and awards such as the Traveller’s Choice.


“Travelers told us that these recognition programs are tremendously influential in consumer decision-making.


“Winners of the 2020 Travellers’ Choice Awards should be proud of this distinguished recognition,” says Tripadvisor spokesperson Kanika Soni. 


“Although it’s been a challenging year for travel and hospitality, we want to celebrate our partners' achievements. Award winners are beloved for their exceptional service and quality.”

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