Council services and facilities at Alert Level 2

Both Western Bay of Plenty and Tauranga City councils will be open, but only a limited number of people will be able to enter the premises.

People will be able to head to their favourite parks and playgrounds, borrow library books and drop off their recycling more frequently under COVID-19 Alert Level 2.

Both Western Bay of Plenty District Council and Tauranga City Council are preparing to bring the majority of its operations back online under Alert Level 2 guidelines that meet the Government’s safety criteria.

Many of councils' community facilities will reopen at a reduced capacity under Alert Level 2, with physical distancing, maximum visitor numbers and contact tracing measures in place.

WBOP Council CEO Miriam Taris says WBOP Council must safeguard the health and safety of the public and staff when reopening its services.

“These decisions are to protect the wellbeing of our community and are not taken lightly.

“We thank everyone for their ongoing cooperation and patience during the lockdown and as we progress towards a new normal. We look forward to welcoming you all back and enjoying our District’s facilities.”

Tauranga City Mayor Tenby Powell says staff are looking forward to reopening facilities and resuming services under Alert Level 2.

He says there will be some necessary changes to how Council operates to meet the government guidelines.

At Alert Level 2 people are asked to still practice safe physical distancing, stay home if they are sick, wash their hands, and call their doctor or Healthline if they have cold or flu like symptoms.

Two-metre physical distancing will be expected at all Council facilities, with signs and floor markings installed to help maintain this.

Visitors will be required to provide their name and contact details at some facilities so contact tracing can be done.

Surfaces at Council library and service centres will be frequently cleaned and hand sanitiser will be available for visitors to use.

People who are feeling sick or unwell must stay home.

Western Bay of Plenty

Libraries and service centres

All libraries and service centres and the Barkes Corner Customer Service counter will reopen with normal hours from Thursday 14 May. Numbers at each location will be limited – this will be managed at the door – and all visitors will be asked to supply contact details for contact tracing upon entry.

Libraries’ staff are encouraging borrowers not to rush to bring their loans back as all loans remain extended. Returns will only be accepted during opening hours with returns chutes closed in order for staff to manage the flow.

Parks and playgrounds

Playgrounds, boat ramps and public barbecue areas will reopen under Alert Level 2.

All public toilets will be open at Alert Level 2 and contractors will continue mowing and vegetation maintenance to restore normal grass levels on road sides and reserves.

TECT Park is open for visitors and user groups subject to compliance with the Alert Level 2 requirements. This includes the off leash dog exercise area.

Recycling centres

Katikati and Te Puke centres will be open during Alert Level Two – for selected days.

Katikati Recycle Centre will open on Thursday, 14 May and Saturday, 16 May from 9 am to 4 pm, closing for lunch from 12 noon to 1 pm each day. Please access the Katikati Centre from Wills Road.

Te Puke Recycle Centre will open for two days the following week on Thursday, 21 May and Saturday, 23 May, on the same basis as Katikati from 9am until 4pm with a one-hour closure from noon until 1pm. Please access the Te Puke Centre from Station Road.

Cardboard, paper, glass, and aluminium and tin cans can all be dropped off. No plastics and greenwaste will be accepted.

Both centres will have the same operating layout as during the previous three-day opening period.

Outside of these dates the recycling centres will be closed until further information is provided by the Government and Council.

Council meetings

Council meetings, briefings and workshops will operate under a mixed model – conducted remotely via Zoom and limited staff and councillors in Council Chambers.

Contact tracing will be in place along with increased hygiene practices for those in Council Chambers.

Audio recordings of Council meetings will be uploaded to Council’s website the following day.

For more information and frequently asked questions on Council’s services and operations at Alert Level Two, visit

Tauranga City Council

Transfer Station:
Transfer stations will resume regular services from today.

Recycling centres will also be able to accept all general rubbish, garden waste and recycling. You will still need to pre-sort your waste and recycling prior to your visit.

When visiting, expect some delays and take direction from staff managing traffic. There will also be physical distancing and contact tracing processes in place.

Mauao is open, however it is a COVID-19 high risk area due to the number of visitors, the inability for them to maintain safe physical distancing, and an inability to contact trace all users. To protect yourself and others:

  •   •  Keep away from others (ideally 2m)

  •   •  Give way on narrow sections

  •   •  Avoid passing others

  •   •  Do not stop mid-track to talk to others

Matapihi Rail Bridge
The rail bridge is open, however it is also a COVID-19 high risk area due to the narrowness of the bridge, and user’s inability maintain safe physical distancing when someone is coming the other way.

To protect yourself and others, please consider using an alternative route.

Parks and Reserves:
Parks and reserves will be open, including Oropi Mountain Bike Park and McLaren Falls Park. The McLaren Falls Campground is still closed at Alert Level 2.

People are asked to keep their distance from others (ideally 2 metres) and give way on narrow footpaths, walkways and bridges.

Staff will be giving all 107 playgrounds a deep clean prior to them being open to the public. To protect your family and others:

  •   •  Stay home if you’re sick

  •   •  Keep your distance from others (ideally 2m)

  •   •  Wash your hands before and after using the playground

Picnic tables, public BBQs and drinking fountains:
People should still avoid using picnic tables. Public BBQs and drinking fountains will remain turned off during Alert Level 2.

Contacting the Council:
There will be a limit on the number of people allowed in the centre at any one time. Physical distancing and contact tracing measures will also be in place.

Opening hours are:
Mon: Tue, Thur and Fri: 8.30am – 5.00pm
Wed: 9.00am – 5.00pm
Weekends: Closed
They will also be closed daily from 12.00 – 12.15 to sterilise the Customer Service Centre.

To avoid unnecessary contact, people can also pay their rates, invoices, dog registrations, building consent fees or fines online at

The call centre is also available 24/7 and the phone number is: 07-577 7000

All Tauranga City Libraries will be reopening next week and in advance, we’re implement physical distancing, contact tracing and other health and safety measures to protect both the community and staff once they’re open.

More information will be available Friday, 15 May.

Parking will be free for the first two weeks of Alert Level 2 as part of a move to help businesses recover from a lengthy lockdown. The measures differ slightly depending on whether the parks are on-street or off-street:

  •   •  On-street parking is free. Time restrictions apply and will be enforced.

  •   •  Off-street (e.g.parking buildings) are free for the first two hours and then charged at the usual rates.

If you work in town, please support local businesses by parking in the off-street car parks so that the street parks are available for shoppers.

Bay Venues:
Bay Venues’ will be re-opening facilities in stages so that they can closely monitor the new procedures that have been put in place to keep our staff and the community safe.

Under Alert Level 2 public venues and programmes can re-open with strict health and safety practices in place, including contact tracing to record who is coming into our venues and when.

Facilities such as Baywave and Mount Hot Pools will open from Friday 15 May and more information can be found at

For a full update on Council services and facilities, visit:

For updates on CODI-19 visit:

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