Offer of rubbish collection for remote rural areas

Council has arranged with licensed waste collector Kleana Bins to offer a door-to-door collection service.

UPDATED: Rural residents in remote areas of the Western Bay having difficulty getting rid of their rubbish can now opt to get the private waste contractor Kleana Bins to collect direct from their property - but this will be on a user pay basis.

Western Bay of Plenty District Council released a statement this morning regarding a collection service, and since then Kleena Bins has received a number of calls from people who thought the service was free.

A council spokesperson says this is a user pay offer.

"Despite the release not mentioning anything about free service – the assumption has been made.

"We have needed to emphasise that this is a user pay offer."

Since the closure of all transfer stations, across the Western Bay and Tauranga City, under COVID-19 Alert Level 4 lockdown, people living in remote rural parts of the District can no longer drop their pre-paid rubbish bags at previous drop-off sites.

Residents in Mangatoi Road, Oropi and in Maniatutu, Pongakawa and Bush roads in rural Te Puke are most affected, says a council spokesperson.


Western Bay of Plenty District Council has been fielding numerous calls regarding illegally discarded rubbish in rural areas – and also enquiries from people in more remote areas who are at a loss as to where they can dispose of their rubbish.

"To help solve the problem, Council has arranged with licensed waste collector Kleana Bins to offer a door-to-door collection service even if they did not service those areas in the past.

"For those people keen to take up the door-to-door collection service by Kleana Bins, please contact the waste collector directly – please do not contact Council."

Kleana Bins can be contacted on: Email:; or phone: 07 576 6171.

Those who don’t wish to take up the Kleana Bin service, can keep their rubbish on site but Council advises that if they choose this option, they need to take the following precautions to minimise odour and health issues:

  •   •  rinse meat trays and plastic film before placing in bag

  •   •  flush solids from soiled nappies down the toilet and double bag them before putting into rubbish bag

  •   •  dig food scraps and kitchen waste into the garden or feed to chooks where possible

  •   •  triple rinse milk, cream, jam jars, tins and soft drink containers. Squeeze air out and where possible screw lids back on

  •   •  store bags off the ground in a cool area

  •   •  store recyclables separately to take to a recycle centre when these re-open.

The public can and should continue to seek assistance from the Council’s Customer Services team by phoning 07 571 8008 or emailing

For more information on what this means for Council’s services, please visit Council’s dedicated COVID-19 page -

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