COVID-19 announcement overloads phone services

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Spark is encouraging people to use internet based calling options to help reduce the load on voice calling services.

Following the Prime Minister’s COVID-19 announcement today telecommunications providers experienced call volumes beyond any level of calling ever seen in New Zealand to date, Spark says in a statement.

“This is creating significant congestion for voice calling at an industry-wide level.”

“We are working collaboratively to rectify the issue with urgency.”

“While broadband has seen increases, these have been within manageable volumes. So in the meantime New Zealanders are encouraged to use internet-based calling options such as Skype or Facetime or text applications like WhatsApp.”

The announcement made by Jacinda Ardern today is that within 48 hours the country will move to COVID-19 Alert Level four.

Alert level four means that New Zealanders who are outside of essential services must stay at home and stop all interactions with others outside of those in your households.

More information on COVID-19 and what is an essential service can be found on the website.

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