Healthcare NZ announces organisational changes

PSA members protesting outside the HCNZ office in Mount Maunganui last month. Images: Daniel Hines/SunLive.

HealthCare NZ staff have been advised of the changes that will be made to their organisational structure.

A statement issued by HealthCare NZ says this afternoon’s announcement follows a period of engagement with staff, and careful consideration of feedback to the proposal document since it was released on January 29.

Public Service Association members in Tauranga took a stand against the proposal on February 17, protesting outside the HealthCare NZ office in Mount Maunganui.

“The changes we have made to our original proposal have been informed by the views of our many staff, nurses and allied health professionals who deliver the care and support to New Zealanders in their homes and communities.

“This has been a very important part of the process in shaping the final decision.”

Staff details regarding staff numbers and costs related to this announcement are confidential to HealthCare NZ.

“This simplified structure supports greater flexibility and efficiencies, which are essential if we are to remain truly sustainable and deliver clinically-led services to enable independent living, to partner to community well-being and continue to be leaders in community support.”

The statement says by centralising some of their non-client facing functions through a national service centre split between Auckland and Dunedin, they can remove complexity and duplication across our business and services as well.

“The current funding circumstances facing our business are a serious concern to our board. For years contractual funding from funding agencies has seen very limited increases; many contracts are now very tight.”

No branches of HealthCare NZ will close, and they say the changes do not reflect a reduction to frontline clinical staff and support workers.

“Like all companies, HealthCare NZ must consider its levels of funding and budget requirements. It is important we optimise our funding effectively, to enable us to invest in our services and people to enable us to continue delivering high-quality health and wellbeing services for the people we support now and into the future.”

They reiterate they will continue to work with staff and unions as they transition into the new structure.

PSA assistant secretary Melissa Woolley says they are “absolutely disappointed” that HCNZ has decided to go ahead with this model.

“We are opposed to the call centre model of providing care and support to people in the community.”

She says HealthCare NZ has not given staff members a finite end date for when they will be made redundant.

“Workers are peeved off they don’t have a finite date for when they are being made redundant.

“They want some certainty so they can start planning the next steps in their careers. We have asked the company to do that, and we haven’t had a response yet.”

Roughly 100 jobs will be cut across New Zealand, she says.

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Posted on 11-03-2020 15:21 | By

Oh dear, does that still mean clients will not get their phone calls or emails answered?