Fourth win for Rotorua Holiday Park
It’s fourth time lucky for Rotorua’s All Seasons Holiday Park, who won the prestigious 2017 Spirit of Hospitality Award sponsored by AA Traveller.
This award is the holiday park sector’s premier award given to a holiday park that excels in providing an outstanding visitor experience.
Having been a finalist in four of the last five years, All Seasons Holiday Park was awarded the accolade at the annual Holiday Parks Awards in Dunedin.
Holiday Parks New Zealand Chief Executive Fergus Brown says the park stands out for its consistently high levels of service, repeatedly going well beyond what would normally be expected.
“Managers Tracie and Kevin Thornborough take enormous pride in exceeding their guests’ expectations,” says Fergus.
“On one occasion, they towed a guest and their broken down vehicle back to Auckland, a seven and a half hour round-trip.
“They have quickly installed a hand rail beside a toilet to assist an individual guest and, when an air conditioning unit broke down during summer, they purchased a portable air conditioning unit to keep their guests comfortable.”
“Visitors to Rotorua have numerous accommodation options to choose from, so Kevin and Tracie have put a real focus on their service and hospitality to stand out from the crowd. And the results are clear, with TripAdvisor reviews raving about their friendliness and helpfulness.”
Some of the reviewer’s comments include:
“Smallish park, but with very good amenities and friendly staff.”
“Thoroughly enjoying our stay here. Room is brand new, immaculate condition and well supplied. Staff are so responsive, helpful and friendly.”
“Absolutely brilliant, hosts are so friendly and kind, smoked trout for breakfast, free use of the truck to get about, and there’s a covered heated swimming pool with Jacuzzi. Can’t fault it.”
Full list of Holiday Park 2017 Award winners
Spirit of Hospitality Award sponsored by AA Traveller Winner: All Seasons Holiday Park, Rotorua, managed by Kevin and Tracie Thornborough.
Finalists: Athenree Hot Springs and Holiday Park Himatangi Beach Holiday Park Millers Flat Holiday Park Russell TOP 10 Holiday Park
Emerging Star Award (for holiday park professionals under the age of 35), sponsored by epay
NZ Winner: Jasmine Adams, Rotorua TOP 10 Holiday Park
ServiceIQ Visitor Experience Award
Winner: Fitzroy Beach Holiday Park, New Plymouth
Finalists: Wanaka Kiwi Holiday Park and Motels Whangateau Holiday Park
Tourism Industry Aotearoa Innovation Award
Winner: Athenree Hot Springs & Holiday Park
Seekom Innovation in Online Marketing Award
Winner: Amber Kiwi Holiday Park, Christchurch
Resco – Best Upgrade Awards
Projects over $100,000 winner: Taupo DeBretts Spa Resort
Projects under $100,000 winner: Russell TOP 10 Holiday Park
Wanaka Kiwi Holiday Park
Hawke’s Bay Holiday Park
Queenstown TOP 10 Holiday Park
PGG Wrightson Holiday Park Grounds Award Winner: Athenree Hot Springs and Spa
Highly commended: Queenstown Lakeview Holiday Park
HPNZ President’s Awards:
Simon Casey, Seekom
Lake Wanaka Tourism
Board Service Awards:
Dave Roche, Bowentown Beach Holiday Park
Lisa Cornelissen, Martinborough TOP 10 Holiday Park